Help & Support
How can we help?
Existing clients can reach our team by email. Here's what to expect on your plan.
Contact support
Email support@agenticautomationlabs.com from your account email.
To help us fix things faster, include:
- your company name and plan
- what happened, and when (with your time zone)
- a screenshot or the conversation link from your dashboard, if you have one
Support hours: Monday to Saturday, 9:00 AM–6:00 PM EST. Email is answered outside these hours.
Response times by plan
| Plan | Support | Response |
|---|---|---|
| Starter Lite | Within 48 hours | |
| Starter | Priority email | 24×7 |
| Growth | Premium, by email and call | — |
| Pro | Premium, plus a dedicated support contact | — |
Common requests
Update what your agent knows. Upload new files or links in your dashboard (Starter Lite), or email us the changes (Starter and above).
Add a team member. The account owner invites them by email from Settings. Anyone who changes settings must turn on two-factor authentication.
Billing questions, cancellations and refunds. Email support@agenticautomationlabs.com. See our Refund & Cancellation Policy.
Delete your account and data. The account owner emails support@agenticautomationlabs.com from the owner's email. We confirm the request with you, then permanently delete everything within 30 days. See Section 16.4 of our Terms.
Add channels, automations or white-labeling. Book an Automation Audit and we'll scope it.
WhatsApp, Instagram or Facebook setup. These go live once Meta approves your business verification. We'll guide you through the steps.
Report a security issue
If you think your account or data is at risk, email support@agenticautomationlabs.com with the subject line Security. We prioritise these reports.
Report misuse
If you see an agent being used to mislead people, spam or break our Terms, email support@agenticautomationlabs.com.
Privacy requests and complaints
Contact our Grievance Officer.
More help
FAQ · Live demo · Contact us