Refund & Cancellation Policy

1. Overview

This policy explains how cancellations and refunds work on Agentic Automation Labs plans. Read it together with our Terms of Service. All prices are in US dollars.

2. There is no free plan or free trial

Starter Lite ($20 per month, no setup fee) is our entry plan.

3. Monthly plans (all plans, including Starter Lite)

Cancel at any time from your dashboard or by emailing support@agenticautomationlabs.com. Cancellation takes effect at the end of your current billing month. We do not give partial-month refunds for time already billed.

4. Annual plans

Annual plans are billed upfront at 20% off the monthly price.

• If you cancel within the first 14 days of an annual subscription, we refund the unused part of the year, excluding any setup fee already paid.
• After 14 days, annual payments are non-refundable. Your plan stays active until the end of the paid year and then does not renew.

5. Setup fees

Setup fees on Starter, Growth and Pro cover training your agent, connecting your channels and configuring your dashboard. This work starts as soon as onboarding begins, so setup fees are non-refundable once onboarding has started. Starter Lite has no setup fee.

6. Add-ons

• White-labeling ($999 per year) follows the annual-plan rule: a refund of the unused part if cancelled within 14 days of the charge, and non-refundable after that.
• One-time add-ons, such as CRM integration, are non-refundable once the work has started.
• Conversation bundles are non-refundable once any conversation from the bundle has been used. Unused bundles can be refunded within 14 days of purchase.

7. Extra conversations

Charges for extra conversations reflect usage that has already happened and are not refundable.

8. Billing errors

If we charge you twice or charge the wrong amount, we refund the difference in full.

9. How to request a cancellation or refund

Email support@agenticautomationlabs.com from your account email with:

• your company name
• your plan
• what you would like to cancel or refund

We confirm cancellations within two business days. Approved refunds are sent to your original payment method within 7 business days of approval. Your bank or card provider may take a few more days to show the credit.

10. Payment disputes

Please contact us before filing a chargeback. Most billing questions are resolved faster that way.

11. Contact

Agentic Automation Labs LLP, UNIT 101 OXFORD TOWERS, 139/88 HAL OLD AIRPORT RD, H.A.L II Stage, Bengaluru- 560008, Karnataka, India · support@agenticautomationlabs.com